Management consultant Peter Drucker wrote, “The most important thing in communication is to hear, what isn’t being said”.

When developing your communication skills, learning to listen to what is not said is critical.


Video Transcript:

How do you listen for what’s not being said and why is it important?

Management consultant Peter Drucker wrote, “The most important thing in communication is to hear, what isn’t being said”. Again, the most important thing, the most important thing in communication is to hear, what isn’t being said.

Here is the challenge that most business people face, you are so busy thinking about, what you want to achieve.

You are so busy thinking about what you want to say next that you are not fully listening to what the other person is saying whether it’s your staff, a customer, a client or you’re talking to management.

The art of really listening involves not only having your ears open to hear the words that are being said, being very cognizant and very aware of the surroundings, the eyes, the body posture everything that’s happening with that other person.

But in order to be that aware of your surroundings and of the person you are talking with, you need to have a strategy for where you’re going in the conversation.

You need to have a plan of, what questions you’re going to ask? What information you are trying to share? What information you’re trying to gather?

When you have a plan for all of your side of the conversation, it’s going to allow you to be more present and really listen and that’s the only way you’re ever going to be able to hear, what isn’t being said.

Have a strategy, Wing-It is not a strategy, have a plan.

Know before you go into the conversation, what you are trying to achieve and then you will be able to start hearing what’s not being said by the other person.