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Has Texting Killed Vocal Skills?

Are communication skills critical in business? These days it seems that texting may have killed vocal skills but where does that leave businesses? There was a time not long ago when written and verbal skills were considered critical skills for success in business. There is a significant portion of today's workforce that would be happy sitting [...]

Interviewing, Critical Communication Skills for Salespeople and Job Seekers

Whether you are in a one-on-one sales discussion or interviewing for a new job, your success will heavily depend on your communication skills during the interviewing process. In a very short period of time you will be required to: Build rapport Gather information Share information Close the deal It is a standard sales call repeated [...]

Vocal Variety

Video Transcript: Vocal variety is the spice of life. Sameness on the other hand, when people follow the same rate of speed and the same tone, it will put you to sleep in a heartbeat. You’ve all heard people that have that monotone rate of speech, and it’s boring. It’s not engaging. Here’s my challenge [...]

Can vs Will

Can you… or Will you? When you are communicating with others, the difference between Can and Will is HUGE!! Video Transcript: Time for some more power words. In this video we’re going to talk about will versus can. I’d like you to consider the following statement; “I can improve my performance.” versus “I will improve [...]

Your I/You Ratio

When communicating with others, your wording choices give them an indication of how concerned you are with their needs. Monitoring your I/You ratio is a tool to help monitor your effectiveness. Video Transcript: You may have heard me discuss the value and importance of the word “you”. Anytime you’re having a conversation or presenting to [...]

3 Communication Mistakes That Will Cost You Sales and Profits

Verbal communication skills are a critical success factor in any sales situation. Three common communication mistakes could cost you sales and profit. The Old 80/20 Rule When it comes to sales communications, the 80/20 Rule can be stated simply as: “Talk less and listen more”. Most salespeople fall into the trap of talking too much [...]

Speed Matters when Speaking

When you are speaking, your speed matters. Do you speak too fast? Too Slow? Most people don't realize how much speed matters when speaking. Video Transcript: Do you talk too fast? Many of you do, and many of you talk too fast at times that it is critical for other people to really be able [...]

By | January 5th, 2015|All Articles, Speaking and Communication Tips|0 Comments

The Importance of Non-verbal Communication

Most people seriously underestimate the importance of non-verbal communications. Anytime you are preparing for a discussion or presentation, consider the following carefully. Video Transcript: Somewhere along the line you may have heard some interesting statistics around how much of communication really involves the words that you are using. Well, those statistics come from studies done [...]

By | December 12th, 2014|All Articles, Sales Tips, Speaking and Communication Tips|0 Comments

See vs. Hear

There is a big difference between See vs. Hear. When you are talking to other people, do you use phrases like "I see" or "I hear". Most people will give you clues to their primary learning style by the phrases they use. Your awareness of what others say will help you communicate in the most [...]

Avoid Negatives

When you want to be a more effective communicator, it is important to avoid negatives. Do you want the people you talk to thinking about what you want them to do, or what you don't want them to do? Video Transcript: Don't think about chocolate ice-cream. Did you just think about chocolate ice-cream? Sure you [...]

By | November 25th, 2014|All Articles, Speaking and Communication Tips|0 Comments